Delete your FynQ account

This page explains how to delete your account for FynQ, the personal finance app developed by QALI-T and available on Google Play and the App Store, and what happens to your data when you do.

Deleting your account permanently erases all your FynQ data. This cannot be undone.

This is the fastest way: deletion is immediate.

1. Open FynQ and sign in with the account you want to delete.
2. On the Summary screen, tap your avatar (the circle with your initials, at the top right).
3. Choose Account to open your settings.
4. At the bottom of the screen, tap Delete account.
5. Type your email to confirm and tap Delete my account.

Your account and data are deleted right away and you are signed out on that device.

If you no longer have the App installed or can’t sign in, email us at support@fynq.site from the address you signed up with, using the subject “Delete my FynQ account”. We only process requests sent from the account’s email address, so that no one else can delete your data.

We will delete the account within 30 days of receiving your request and confirm by email once it's done.

When you delete your account, we erase from our database, without exception:

• Your profile: name, email address and your password hash (we never store it in plain text).
• Your accounts, transactions, transfers, custom categories, budgets, goals and their contributions.
• The monthly analyses generated for you.
• Your preferences (currency, language, time zone and any other settings saved to your account).
• Your sessions and your sign-in or password reset codes.
• The subscription data stored in FynQ.

We don't keep a copy of your activity in the App. Database backups are rotated every 30 days, so deleted data also disappears from them within that period at most.

• Billing records for your purchases: these are kept in their own systems by Stripe (web payments), Google Play and Apple (in-app payments), for the periods set by their policies and the tax laws that apply to them. We cannot delete them.
• In RevenueCat (the App's subscription management service), we automatically request deletion of your customer record when you delete your account.
• Technical error reports in Sentry, linked to your internal user ID and containing no financial data: they are deleted automatically when the service's retention period ends.
• Logs of the emails we sent you (account creation notice and password codes) at our email provider, Resend, until their retention period ends.

Google Play or App Store subscription: deleting your account does not cancel it. It is managed by the store and can only be canceled there; if you don’t, the store will keep charging you for renewals.

• Android: open Google Play → your profile picture → Payments & subscriptions → Subscriptions → FynQ → Cancel subscription.
• iPhone or iPad: open Settings → your name → Subscriptions → FynQ → Cancel Subscription.

We recommend canceling it before deleting your account. Refunds for these purchases are handled by Google or Apple under their own policies.

Subscription purchased on the web (Stripe): when you delete your account, we cancel it immediately in Stripe and no further charges are made. If you have questions about a charge, email us at support@fynq.site.